1. How do I choose the right size?

Each product includes a detailed size guide to help you find your best fit. If you're unsure, feel free to contact us and we'll help you choose the right size before placing your order.

2. Are the colors exactly the same as shown in photos?

We make every effort to display colors as accurately as possible. Slight variations may occur due to screen settings, lighting, and photography.

3. How long will my order take to ship?

Orders are typically processed within 2 to 5 business days. Delivery timelines may vary depending on your location.

Estimated delivery timelines:

• Metro cities: 3 to 7 business days
• Other locations: 5 to 10 business days

4. Do you offer Cash on Delivery (COD)?

COD availability may vary based on location and order value.

5. Can I exchange my order?

Eligible products may qualify for a one-time exchange, subject to stock availability. Please refer to our Return & Refund Policy for details.

6. Can I return an item if I change my mind?

At the moment, we accept returns only for damaged products, manufacturing defects, or incorrect items received.

7. How do I care for my garments?

Care instructions are included with every order and on product pages. Proper care helps preserve fabric quality, color, and finish.

General guidance:

• Gentle wash or dry clean where recommended
• Avoid harsh detergents
• Dry away from direct sunlight

8. Are MUZNA products handmade?

Many pieces involve detailed finishing and careful craftsmanship. Slight variations are natural and part of the beauty of thoughtfully made garments.

9. Will sold out products return?

Some styles may be restocked, while limited drops may not return. Follow us for updates on future releases and restocks.

10. Can I modify or cancel my order?

Orders can only be modified or cancelled before dispatch. Once shipped, changes may not be possible.

11. Do you ship across India?

Yes, we currently ship across India.

12. How can I contact MUZNA?

Email: muznafaruqueofficial@gmail.com
Instagram: @muznafaruqueofficial

We aim to respond within 24 to 48 business hours.