1. How do I choose the right size?

Please refer to our Size Chart available on each product page before placing your order. If you're between two sizes or unsure about the fit, we recommend choosing the larger size. Most of our garments include seam margins that may allow for minor alterations.

2. Do you offer Cash on Delivery (COD)?

Available payment methods will be displayed at checkout. Please refer to the checkout page for the latest payment options.

3. How long will it take to receive my order?

Orders are usually processed within 1–3 business days and delivered within 3–7 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS/WhatsApp (where applicable), allowing you to track your shipment.

5. Can I exchange my order?

Yes, we offer exchanges only for size-related concerns, subject to stock availability. As we are launching with limited inventory, your preferred size may not always be available.

6. Do you accept returns or refunds?

Returns and refunds are accepted only if you receive a product with a manufacturing defect. Any such issue must be reported within 24 hours of delivery as per our Return, Exchange & Refund Policy.

7. Can I cancel or modify my order?

Orders can only be cancelled or modified before they are shipped. Once dispatched, cancellations or modifications are not possible.

8. Are the colours exactly the same as shown in the pictures?

We strive to display our products as accurately as possible. However, slight variations in colour may occur due to different screen settings, lighting, and photography.

9. Will the fabric shrink or bleed?

Natural and dyed fabrics may experience minimal shrinkage or slight colour bleeding during the first wash. We recommend following the care instructions provided with your garment to maintain its quality.

10. How should I care for my garment?

Please follow the care instructions mentioned on the garment tag. Proper care helps preserve the fabric, colour, and finish of your garment.

11. How can I contact MUZNA?

You can reach us through the contact details provided on our website. We'll be happy to assist you with any questions regarding your order or our products.

12. Will sold-out products be restocked?

Some of our styles may be restocked based on demand, while others are produced in limited quantities. Follow us on social media or subscribe to our updates to stay informed about new arrivals and restocks.