Shipping Policy

At MUZNA, every order is prepared with care and attention to detail. From thoughtful packaging to final quality checks, we take time to ensure your order reaches you beautifully and safely.

Order Processing

Orders are typically processed within 2 to 5 business days after successful payment confirmation.

During collection launches, festive periods, or high order volume, processing times may be slightly longer.

Customers will receive updates once an order has been confirmed and dispatched.

Delivery Timelines

Estimated delivery timelines:

Metro Cities: 3 to 7 business days
Other Locations: 5 to 10 business days

Delivery timelines are estimates and may vary based on:

• Delivery location
• Courier partner delays
• Public holidays
• Weather conditions
• Unforeseen operational circumstances

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

Free shipping offers may be available during selected campaigns or promotional periods.

Order Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, or available communication channels.

Customers can use the tracking information to follow delivery progress.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to incorrect address details, unavailability, or repeated failed attempts, the order may be returned.

Additional shipping charges may apply for re-shipment.

Address Accuracy

Customers are responsible for ensuring shipping information is complete and accurate while placing an order.

MUZNA cannot be held responsible for delays or delivery issues resulting from incorrect information provided during checkout.

Delays Beyond Our Control

While we aim to deliver within estimated timelines, MUZNA is not responsible for delays caused by third-party logistics providers or circumstances beyond our control.

Contact Us

For shipping related questions or assistance:

Email: muznafaruqueofficial@gmail.com

Instagram: @muznafaruqueofficial

Response time: Within 24 to 48 business hours