At MUZNA, each piece is thoughtfully created with attention to fabric, fit, and finishing. We hope you love your order. If something isn't right, we're here to help.

Returns

We currently accept returns only for:

• Damaged items received at delivery

• Incorrect product received

• Manufacturing defects

To request a return:

• Contact us within 48 hours of delivery

• Share your order number along with clear photos and an unpacking video

• Requests made after the stated timeframe may not be eligible

Once approved, our team will guide you through the next steps.

Size Related Returns

We encourage customers to carefully review our size guide before placing an order.

As a small batch brand, we currently do not accept returns or refunds for size issues or change of mind purchases.

If you need help selecting your size before ordering, our team is happy to assist.

Exchanges

Eligible products may qualify for a size exchange once, depending on stock availability.

Conditions:

• Item must be unused

• Original tags must remain attached

• Product should be returned in original packaging

• Exchange requests must be made within 48 hours of delivery

Customers may be responsible for shipping charges related to exchanges.

Refund Process

Approved refunds are processed only after the product passes quality inspection.

Refunds will be issued to the original payment method within 5 to 10 business days, depending on your payment provider.

Non Returnable Items

The following are not eligible for returns or refunds:

• Discounted or sale items

• Customized products

• Gift cards

• Products purchased during special promotions

• Minor color differences caused by screen settings

• Handcrafted variations and slight irregularities

Need Assistance?

For any questions regarding your order, contact us:

Email: muznafaruqueofficial@gmail.com
Instagram: @muznafaruqueofficial

We aim to respond within 24 to 48 business hours.