Welcome to MUZNA. By accessing, browsing, or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or guardian.

MUZNA reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice.

Continued use of the website following updates indicates acceptance of these changes.

2. Product Information

We make every effort to display products, colors, descriptions, and details as accurately as possible.

Please note:

• Slight color variations may occur due to photography, lighting, and screen settings
• Minor variations may occur in handcrafted details and finishing
• Product measurements may vary slightly due to manual processes

These natural variations are not considered defects.

3. Pricing & Payments

• All prices are listed in INR (₹)
• Prices may change without prior notice
• Payments must be completed before order processing
• MUZNA reserves the right to cancel orders affected by pricing errors, technical issues, or unforeseen circumstances

If an order is cancelled after payment, the amount will be refunded to the original payment method.

4. Order Acceptance & Cancellation

MUZNA reserves the right to:

• Accept or decline any order
• Limit purchase quantities
• Cancel orders due to stock unavailability
• Cancel suspicious or fraudulent orders
• Request additional verification if required

Customers may request cancellation only before an order has been dispatched.

Once shipped, orders cannot be cancelled.

5. Shipping & Delivery

Delivery timelines are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Service disruptions
• Unexpected operational circumstances

MUZNA is not responsible for delays caused by third-party courier services.

6. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by MUZNA's Return & Refund Policy.

By placing an order, customers agree to the terms stated within that policy.

7. Intellectual Property

All content on this website including:

• designs
• photographs
• logos
• graphics
• text
• product images
• branding assets

is the intellectual property of MUZNA and may not be copied, reproduced, distributed, modified, or used without prior written permission.

8. User Conduct

Users agree not to:

• misuse the website
• interfere with website functionality
• provide false information
• attempt unauthorized access
• engage in fraudulent activities

MUZNA reserves the right to restrict access where misuse is suspected.

9. Limitation of Liability

MUZNA shall not be responsible for indirect, incidental, or consequential damages arising from website use, product use, delays, or service interruptions.

10. Privacy

Use of this website is also subject to MUZNA's Privacy Policy, which explains how customer information is collected, used, and protected.

11. Governing Law

These Terms & Conditions shall be governed and interpreted according to the laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts.

12. Contact Us

For questions, support, or concerns:

Email: muznafaruqueofficial@gmail.com

Instagram: @muznafaruqueofficial

Response time: Within 24 to 48 business hours